1. Introduction
LaunchRecord ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password when you create an account
- Product Information: Product name, website URL, tagline, and description when you request an audit
- Survey Responses: Answers to positioning and business questions
- Communications: Information you provide when contacting us
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the Service
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP address, access times, referring URLs
- Cookies: See our Cookie Policy for more information
2.3 Public Information We Analyze
- Website Content: Public-facing pages of products you submit for audit
- AI Visibility: How products appear in AI chatbot responses
- Public Metrics: Reviews, ratings, and social proof from public sources
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Generate positioning audits and insights
- Communicate with you about the Service
- Send you technical notices and support messages
- Respond to your comments and questions
- Develop new features and services
- Monitor and analyze trends and usage
- Protect the rights and safety of LaunchRecord and others
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Your Consent
We may share your information when you have given us explicit consent to do so.
4.2 Service Providers
We may share information with third-party vendors and service providers who perform services on our behalf, such as hosting, analytics, and customer support.
4.3 Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities.
4.4 Business Transfers
In connection with any merger, sale, or transfer of assets, we may transfer your information as part of the transaction.
4.5 Aggregated Data
We may share aggregated, anonymized data that cannot reasonably be used to identify you.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Opt-out of marketing communications
- Data portability
To exercise these rights, please contact us at hello@launchrecord.com
7. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Children's Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Service and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: hello@launchrecord.com